We all love RYOBI’s precision-built garage door opener because of its safety, convenience, and outstanding dependability. Unfortunately, sometimes things can get frustrating when the garage door opener suddenly poses baffling problems.
Here are some common RYOBI garage door opener problems:
1. Garage door opener won’t work
2. Safety sensors not working properly
3. Opener not responding to keypads, remote or smartphone
4. Unit activates, but door doesn’t move
5. Opener is noisy
6. And more …
1. RYOBI Garage Door Opener Won’t Close
Amongst the array of possible issues that your garage door opener can present you with, its refusal to close can endanger the security of your home.
The safety sensors are usually the prime culprit when RYOBI’s garage door opener gets stuck fully open and won’t respond to being closed with your smartphone, keypads, and even your car remote.
Several reasons could lead to malfunctioning safety sensors. You’ll find it helpful to know how to run diagnostics for every nerve-rearing eventuality.
Solution 1: Ensure That the Safety Sensors Receive Power
When your garage door opener doesn’t go past its fully open position, safety sensors need to receive the power they need to function correctly. The garage door will remain suspended in the open position and not respond to your keypads, car remote, and smartphone.
Examine the safety sensor wires for faults, wear, or any ruin. Confirm that the safety sensors and wires are properly installed. Even if you’re confident that the cables are installed correctly because you’ve had your garage door opener for some time, it’s good to rule out all possibilities.
When inspecting the wires, ensure that the kinds you used are low-voltage. This is another safety feature to help reduce the risk of electrocution. Correctly installed cabling should be,
- Cleanly routed from the sensors to the door sensor terminals and hammered to your wall and ceiling using the insulation staples included in the assembly kit.
- Only 0.5 inches of the wiring end’s insulation should be stripped and exposed.
- The wires should be easily installable and removable by pressing the tab beside each terminal.
- Find the gray-striped wires from both sensors that should be twisted and inserted as one into the right door terminal marked with a G.
- The white wires should have been prepared like the gray striped wires but fitted into the W-marked left terminal.
If any of these steps have been executed haphazardly or incorrectly, redo the setup correctly. The garage door opener should be unplugged with its battery unit removed if you have to adjust the wiring.
Since you’ve had your garage door opener for a while, you might need a refresher on how the wires should be hooked up. First, check that the top of the sensor sits four to six inches above your garage floor to ensure the safety of little munchkins.
Adhering to this placement is essential. The LED lights on the two sensors should shine green continuously when the wiring, post, and alignment have been correctly done.
Once you’ve confirmed that the placement is as it should be, reset the travel limits.
Solution 2: Clear Your Garage Door’s path
Sometimes your garage door is not stuck at the top; it returns to the open position whenever you try closing it.
There may be something in the way of your garage door when it starts to close and quickly reopens. A buzzer sound should go off five times, accompanying your garage door opener’s LED indicators as they flash five times.
When this potentially bewildering turn of events occurs, you can chalk it up to your garage door hitting something on its way down. This is a vital safety feature; you must check for whatever impedes the garage door’s total descent and remove it from the door’s path.
However, if your garage door isn’t hitting anything in its path but it still starts moving and stops, press and hold the main button on your keypad, and the door should move to completion.
This is forcing the door to move, so it’s not a permanent solution to the problem if it’s recurring. You should inspect the unit for the actual cause of the problem, which could be sensor misalignment, oil wheels, oil track, or the tension of the cables.
Solution 3: Reset Your Operator’s Travel Limits
Setting the correct travel limits for your garage door operator is vital. As you’ll soon learn, an issue with the travel limit can cause many problems in the function of your garage door opener, and that’s because it’s one of the most crucial safety features.
RYOBI’s garage door opener is engineered to respond only when the travel limits have been correctly calibrated, set, and tested. But only attempt to close the door with the keypads, remote, or smartphone once you’ve verified that everything with the travel limit is as prescribed.
Before resetting and correctly setting the up and down travel limits,
- First, pull down the emergency release cord to fully open the garage door manually until the outer trolley comes into contact with the inner one. Remember that you have two minutes to complete each step; otherwise, all the information will be erased, and you’ll have to restart.
- Ensure that there’s no obstruction between the sensors because if anything cuts the invisible beam of the sensors, all the travel limits you’ve set during this process will be erased.
To correctly reset and set the open position travel limits,
- Locate and open the console door on the garage door opener’s body.
- Depress and hold the Up-arrow button for three seconds.
- Release the button and wait while it blinks; the travel limit for the up position has been correctly set once the blinking button stops without anything else happening after these steps.
- You can also make fine adjustments to the travel limits by pressing and releasing the Up or Down key.
- Finally, hit the Set key to save the travel limits, triggering the blinking Up button to stop and continue shining.
Resetting and correctly setting travel limits for the down position goes similarly with the change of only the Down control being pressed and the garage door being taken to the closed position.
Before moving on, you’ll have to test the newly-set travel limits. Otherwise, you’ll get no response from the garage door opener when you try working it from the keypads or your remote. To test,
- Press and let go of the Up control and see if the garage door follows the desired open position. The button should blink while the door moves to the programmed position and then stops to shine continuously in that position.
- Do the same to the Down key. Take note that the lights on the two keys should then stop shining.
- Restart the process by pressing the Up button if the travel limits were improperly set.
RYOBI’s user manual suggests you test and confirm the travel limits every three months.
Solution 4: Correct Your Safety Sensor Placement
We all know that gaffs can happen, and the tools to counteract them can encounter unforeseen oversight. The incorrect installation and positioning of the sensors isn’t only a possibly fatal mistake. Still, it could now be what’s causing your garage door operator to not close.
To clear the assembly of the sensors,
- Ensure that the threaded sensor stud runs through the bracket’s horizontal long slot and is tightly secured by the wing nut.
- Use concrete anchors and lag screws if you have masonry garage walls. Don’t use glue or some other MacGyver situation. There shouldn’t be any movement from the sensors and their brackets.
- Check that the sensors are inside the garage door in line and that their lenses face each other. Verify that the Up arrow above the RYOBI text on the side of the sensors is installed facing up.
As we’ve all heard countless times, natural sunlight is the All-American butter that turns a house into a home. That’s why garages are enjoying a renaissance of windows. This windowing can result in the sensors having direct sunlight on them.
If the Green LED receiver blinks while the Red LED transmitter is steadily on, the receiving LED is exposed to direct sunlight. A quick that doesn’t involve putting on blinders or renovating your garage is simply changing or reversing the sensors’ positioning.
Yes, that’s allowed. You can move the receiver sensor away from the spot that receives sunlight and match the opposite transmitter position. You can also swap the arrangement of the sensors, with the transmitter being the one that’s sometimes exposed to sunlight.
However, if the safety sensors show this exact pattern without the receiver being subjected to white torture, then a single or a pair of sensors might be faulty. Give RYOBI’s customer service or authorized service centers a ring for an expert hand.
Solution 5: Correctly Align the Safety Sensors
Correctly aligning the safety sensors go hand-in-hand with the placement of the sensors. You should know that the sensors should be aligned if the red LED light stays on while the green light is off.
Before you start with the little alignment procedure, ensure that your garage door opener is connected to a regular 120 volts voltage household power outlet.
The power supply should be AC only and 60 Hz. You can test this by using a multimeter by setting it to measure voltage and inserting one of each probe into either slot, and reading the returned line voltage measurement. The reading should be between 110 to 120 V.
The frequency should already be 60 Hz if you’re in South or North America. Check your power terminal if there’s no reading out of the power supply, or call a qualified electrician if there are any unexpected readings.
To properly align the sensors,
- Ensure that the power to the garage door opener has been switched off.
- Unfasten without completely removing the fasteners holding the sensors.
- Reposition the sensors so that the transmitter and receiver lens is directly in a line facing one another.
- Secure the fasteners back on once you’ve guaranteed that the transmitter and receiver lens are facing each other unobstructed.
- You’ll be able to tell that the positioning is carried out correctly if the green LED lights on the two sensors are beaming continuously. This means that the invisible light beam that’s being emitted by the transmitter is being received without an issue.
Solution 6: Remove the Object Obstructing Sensors
If there’s anything that steps into and breaks the path of the invisible light beam being cast by the transmitter to the receiver sensor, the garage door won’t close. You’ll sometimes notice this by having the garage door opener seem to begin to close but return to the fully open position.
So, look around and ensure that nothing interrupts the beams when you aren’t looking.
2. RYOBI Garage Door Opener Doesn’t Open
Like the previous section, RYOBI’s garage door opener or the garage door itself might sometimes seem hesitant to open, not open, or reverse its opening path.
In most cases, this issue primarily occurs because the door is too heavy for the door opener, there’s an issue with the door spring, or the motor is having difficulties.
The opener will sound a continuous buzzer with the console’s Set key continuously flashing. This can also happen when you’re trying to close the door so add these solutions to the ones in the previous section.
Solution 1: Make Repairs or Replacements
If you’ve begun noticing that the garage door is struggling to open, the motor’s amperage has likely exceeded the preset eight amps, and the garage door will abruptly stop moving up. This can also happen when you’re trying to close the garage door.
Disconnect the garage door opener from the power supply and call a qualified service technician to repair or replace the garage door’s spring or the garage door.
Fortunately for the home tinkerers, you can saddle the risk and buy RYOBI’s garage door springs at places like Home Depot and replace them yourselves.
To avoid early repairs or replacements to your garage door or the springs, run monthly maintenance on your garage door assembly. The garage door should open and close with ease when operated manually. It shouldn’t bind or feel out of balance during manual operation.
Remember to lubricate the rollers and hinges of the garage door every year, but don’t do the same to the garage door opener, as it should be fine throughout its lifespan.
Solution 2: Repair or Replace Your Garage Door Springs
Inspect the door spring assembly, torsion, and extension spring for any damage. Disconnect the garage door opener from power if you see any damage or considerable wear to the door spring.
Contact a qualified service technician to look at them if you’re unsure so they can fix or install new ones. Although not advised, it is possible to replace the springs yourself by putting the door in the position that loosens the tension on the springs, usually the open position, allowing you to work with the springs safely.
You should check your product’s warranty before venturing to fix anything yourself. Ensure that you’re familiar with all the risks and take every safety precaution advised in the user manual because heavy machinery like this can lead to severe injuries or death.
Solution 3: Call a Qualified Service Technician
Sometimes the door cannot be raised or lowered because it is too heavy for the rails and mechanisms of the opener. That’s why it’s essential to thoroughly review the user manual to eliminate such factors before purchasing and installing your RYOBI garage door opener.
If your unit is set up without issues for some time, the door might be broken or stuck. Regardless of whichever unwanted state it is, you’ll need your door fixed or replaced by a service technician.
Having a technician repair or replace your door should help avoid dealing with the domino effect of adjusting a single part in the ecosystem that allows your garage door opener to operate smoothly.
3. RYOBI Garage Door Opener Safety Sensors Don’t Work
The LED lights on the sensors are as much of the sensor as your heart is to you. Like with the different ways your heart can signify a problem, the lights are there to alert you on the status of the sensors.
If you suspect the sensors don’t work, immediately stop using the garage door opener and run a diagnostic using the LED lights. It’s critical to know how to know the meaning behind the signals of the LED lights.
Solution 1: Inspect Your Wiring Connection
Damage to the wires from the power head, wires that aren’t properly connected, and wires just not connected can lead to the sensors not responding. You should be able to tell that this is the case if the LEDs on the transmitter and receiver sensors are off simultaneously.
To rectify this problem, examine the wires from the power head for any damage. Check that there are no dangling wires and that everything is completely connected. Finally, see that all your cables go to the correct terminals. Check the above subsections on how to wire sensors correctly.
Also, ensure that the grounding pin isn’t bent, charred, or damaged. This is one of the reasons that RYOBI advises users to run routine maintenance on their garage door openers. Prevent dust, oil, grease, debris, and such from accumulating.
You should check the state of the cables, door arms, power head, rails, track, brackets, and rollers every week to ensure that they remain fixed tightly in place and without any considerable wear and tear.
Solution 2: Check the Battery Pack
The LEDs on both sensors will be off if the power head isn’t plugged in or the battery pack has been drained. Fortunately, the straightforward solution only involves plugging the power head back in and charging the battery in the case of depletion.
When dealing with the battery pack, you should revisit RYOBI’s garage door opener operational guide since most things have to be just right to ensure safety and longevity in functionality. The following instruction is an attempt at a quick look at the charging and connection procedure required.
Firstly, ensure that the entire garage door opener has been assembled and installed according to the user manual. This step is necessary even if you’ve had the door opener for what seems to be forever because a shoddy job done then can be what’s haunting you now.
The garage door opener should be connected to an AC, 120 V and 60 Hz, ordinary household power supply. The power cord should be more on the side of being taut and not have much slack or be in contact with moving components.
To check the DC power supply and/or inspect the charger,
- Take the garage door opener’s plug out the power supply.
- Locate the battery pack’s door on the side of the garage door opener’s main body.
- Open the battery pack cover and check that battery is secured by the latches on either side of the battery. The battery pack should be squarely seated inside the unit, snapped in place by the latches to ensure that they connect, work, and don’t fall out.
- If uncertain of the battery’s posture, remove it by pressing the latches on either side, and you should have the battery pop out. Take out the battery and brandish it to marvel at this wonderment of engineering and then place it back into place as we’ve just established.
- Before replacing the battery pack, check that the charger pins are straight without any visible defects. Also, check that there is no dirt, debris, or other damage to the battery pack charger.
- Close the battery cover securely.
As both a stroke of luck and misfortune, the battery pack is designed to charge back up when the power cord’s properly plugged in and functioning. The battery should then always be able to kick in whenever there’s a power outage, and it should remain charged.
You’re in luck if your device is new because the battery pack might only need time to charge up. After all, it is shipped in a low-voltage state.
The unfortunate part comes when you’ve done everything, but all signs point toward the battery. When it’s a new unit, a stubborn battery pack that refuses to charge under standard conditions requires you to return the entire assembly, battery pack, and garage door opener.
Replace a battery that you’ve had for several years. The battery packs will have a shorter lifespan than the garage door opener.
Solution 3: Replace the Safety Sensors
You might have to replace a single or pair of the sensors because they might be defective if you’ve checked that nothing is obstructing the safety sensors and that they are clean, but the light indicators are still off.
Also, one or both of the sensors might be faulty if the red LED on the transmitter is off while the red indicator of the receiver sensor is on. Similarly, one or both of the sensors are defective if the red LED light on the transmitter is on while the red indicator light of the receiver is off.
Contact RYOBI’s customer service or anyone of their authorized service centers to come to replace your sensors. You can also buy and replace the sensors if you have some experience in replacing safety sensors.
Solution 4: Study Your Safety Sensor Status
With the transmitter’s red indicator on and the receiver’s red LED off, you might have to check the sensors for obstructions and realign them.
As it’s already been emphasized in this text, your sensors’ paths should always be without any obstruction, and you should clean them and curb any dirt from caking the beam’s path.
Follow the realigning procedure covered in the last subsection of the first section of this guide if you suspect that the sensors require realignment.
The transmitter sensor might also not be emitting its beam to the receiver if you have this pattern, and you’ll need to contact customer service for detailed assistance or replace it yourself.
Solution 5: Reposition the Receiver
You’ll have to reposition the receiver sensor when the red indicator on the transmitter stays on while the receiver’s red indicator blinks. Swap the positions of the two sensors or move the pair so that the receiver is no longer in direct sunlight.
If direct sunlight isn’t the issue, then one or both of the sensors might be faulty and malfunctioning. Contact RYOBI’s garage door opener customer support if that’s the case, or replace the sensors.
4. RYOBI Garage Door Opener Is Acting Out
There are many ways that RYOBI’s garage door opener can begin acting out. This rebellion can be anything from all the console keys suddenly flashing without end to the assembly activating still but adequately having the garage door not respond accordingly.
Solution 1: Replace Your Battery Pack
You’ll be able to tell that your battery pack doesn’t work as it used to if the indicators on both sensors are either off, the garage door opener is beeping incessantly, or it ventures into both unwanted avenues.
So, replace your battery pack if it’s giving you this mentioned show, and also think about replacing it if you’ve had it for several years.
Solution 2: Change the Remote’s Batteries
One of the most tricky things that can happen is reaching for your remote and attempting to open or close your garage door, as you’ve done dozens of times to no avail before you suspect your garage door opener of treason, the first test is making sure that the remote’s batteries that aren’t flat.
If you suspect your remote to be the cause, try using your smartphone or the keypads to command the garage door opener. If both of the other ways work, then you should change the batteries in your remotes.
You can use a coin, or one of that iPhone sim tray pins, to pop out the back of a remote. Remove the batteries and take them with you to buy the correct replacements.
Solution 3: Unplug the Device from a Power Supply
When the battery pack’s DC voltage drops below 24 V or goes up past 40 V, all the buttons on the console will start flashing furiously without end.
You can usually remove the unit’s power cord from the power outlet and wait a few minutes before plugging it back into your power supply. The console should return to normal, but you should call customer service if it doesn’t begin behaving.
5. RYOBI Garage Door Opener Alerts Testing Travel Limits
Remember when we so diplomatically agreed that the garage door opener won’t start its function for you even after setting the travel limits if you don’t test them? Of course, you do; you have quite the memory on you.
So, only fair to equip you with solutions to common problems you might encounter when you test the newly set travel limits.
Solution 1: Vet Your Sensor Wires For Damage
When the receiving sensor alludes to detection, a buzzing or beeping sound might begin sounding as the console’s Up button winks at you repeatedly. This might also happen while you try to set the travel limits.
Examine the wires going from the sensors to the garage door opener and ensure they have no damage. Also, check that they are installed correctly and reset the travel limits.
Similarly, the transmitting sensor can’t be detected appropriately when the same raucous interrupt your peace while the console’s Down button continuously blinks.
In this case, unplug the unit from the power supply and again examine the safety sensor’s wires for any damage and correct installation. Once everything’s cleared, reset the travel limits and tango with the procedure again.
Solution 2: Complete Each Step in Two Minutes
You’ll be duly alert if you work too slowly and take more than two minutes between each step when you set or test your travel limits. You’ve taken too long to complete each step if you hear a buzzer sound coming from the console, and then all the console keys flash seven times.
Restart the setting or testing procedure and ensure you complete each step in two minutes or less.
Solution 3: Examine the Safety Sensors
Your safety sensors have become misaligned or obstructed during testing if the dreaded buzzer sound comes back and rings out twice and all the keys on the console blink eleven times. If this is your current plight, clear out any obstructions to the sensors or realign the sensors.
6. RYOBI Garage Door Opener Controllers Give Alerts in Setup
Setting up or resetting the keypads and remotes can pose a pause as war memories of attempting to program a VCR to come flooding in. So, it doesn’t help when RYOBI’s garage door opener blinks and blares out alerts at you in the middle of the setup process.
Solution 1: Complete Programming Steps in 2 Minutes
You might be surprised by the sudden outburst during programming the outside keypad, as you probably followed all the steps to the tee. This noisy situation probably occurred because a stage during the programming procedure took longer than the required two minutes.
If this is the case, a buzzer will blare out, and all the keys on the garage door opener’s console will flash seven times. To rectify the issue, restart the outdoor keypad’s programming procedure, pretend to defuse a bomb starring in a blockbuster movie, and complete each step in under two minutes.
Solution 2: Finish Steps Quicker
When setting up the keypads, you might get hit with a buzzer sound and seven blinks from the garage door opener’s console while setting up the car remote. This ordeal alerts you that you should have completed one of the steps quicker.
To fix the problem, restart the car remote’s programming sequence and finish each step in two minutes or less.
Solution 3: Reset Travel Limits
Sometimes you might trigger disconcerting events when you’re just trying to use your keypads, smartphone, or keypads to prompt your garage door opener. By accidentally erasing or incorrectly setting travel limits, a buzzer will sound, and the console’s Up and Down keys will continuously flash.
You’ll need to follow the correct steps to set the travel limits.
7. RYOBI Garage Door Opener Doesn’t Respond To Controllers
You might have correctly set the travel limits and ensured that the sensors are functioning without any snags but still be faced with the opener not responding appropriately to the keypads, car remote, and smartphone.
Solution 1: Charge the Battery
As discussed before, issues with the battery pack can create knock-on effects. The opener won’t respond to being activated by the indoor keypad when the battery’s charge is depleted or when the unit’s power supply isn’t correctly connected.
You’ll need to connect the opener to a power supply or charge the machine’s battery pack. To recharge the batter,
- Plug the opener into the advised AC power outlet and install the battery pack into the opener as discussed in the “Check the Battery Pack” subsection.
- Ensure that the contacts on the battery pack and opener are in contact and that the battery is secure.
- Leave the battery in the unit once it’s recharged fully to deliver DC power to the opener in case of a power outage. But you can also remove it.
The battery should be charging whenever there’s power from your house’s DC power supply. Check for any interruption to the opener’s power causing the unit to revert to drawing power from the battery.
Don’t worry if the battery gets warm to the touch during the charging process; it can happen.
Solution 2: Check for Wire Damage
The door opener won’t activate when you use the indoor keypad if the wires from the power head to the keypad are damaged. Follow the cabling and replace it if there’s any breakage or damage.
Solution 3: Reset the Opener’s Circuit Breaker
If there’s no power issue and wire damage, but the opener still doesn’t activate when only the indoor keypad is used, the circuit breaker might’ve tripped.
You must reset the circuit breaker by pressing the 10A Breaker Reset button on the opener’s console. It should be next to the Test button, to the side, and below the WIFI button.
Solution 4: Unlock the Garage Door Opener
You won’t be able to operate the garage door with either the car remote or outside keypad when the door is left in its Vacation Mode. You’ll need to press the Lock key on the inside keypad or your garage door opener smartphone app, which has a padlock icon.
8. RYOBI Garage Door Opener Only Activates
It is most commonly a mechanical fault when the opener activates without moving the garage door. The faults can be outer and inner trolleys not engaging with each other to the door arms being disconnected from the garage door.
Solution 1: Reengage the Trolleys
The head that the emergency release rope is connected to is the outer trolley which allows the inner trolley to move in. See if the trolley system has the track teeth engaged with each other.
If their trolleys aren’t engaged, pull the emergency release rope and manually lift the garage door until the inner trolley reengages with the outer trolley.
Solution 2: Secure Garage Door Arms
Like with the trolleys, the garage door arms must be correctly installed and connected to the outward trolley. Ensure that the curved and straight door arms are secured to each other using the bolts and lock nuts, and then fix them to the outer trolley using the clevis and hitch pin.
Do the same if the arms must be securely connected to the garage door.
9. RYOBI Garage Door Opener Is Noisy
You might be looking at an issue with the tightness of the fasteners or the travel limits for the open position not being correctly set when your opener suddenly starts being excessively noisy during its operation.
Solution 1: Adjust Travel Limits For Single Panel Doors
With all the other warning signals, the opener will get loud because the open travel limits are not set correctly with only single-panel doors. You’ll need to readjust the travel limits appropriately to quieten the commotion.
Solution 2: Tighten Any Loose Parts
This troubleshooting is more tedious than the former because you’ll have to thoroughly check the entire unit’s assembly for any unsanctioned movement from nuts, bolts, screws, pins, and other parts: Retighten and firmly secure all loose fasteners.
10. RYOBI Garage Door Opener AC or DC Modules Won’t Work
The DC module is designed to kick in whenever there is a power outage so that your opener remains functional. The DC module depends on the AC power to help fulfill its goal and will eventually stop working if there’s any issue with the AC module.
Both modules must work correctly for the opener to continue working without any issues. You can try these standard solutions if you’re having trouble with either one of these modules.
Solution 1: Reconnect the AC Power
See if the AC power supply is working and still connected to the AC module. The DC module will also stop working if the AC module remains disconnected.
Solution 2: Reset Ground Fault Circuit Interrupter (Gfci)
A tripped GFCI is another likely culprit if there’s suddenly no power to the AC module. Locate the console’s Reset button if you suspect the GFCI tripped and press it.
The GFCI breaks the circuit to prevent electrical shock whenever someone accidentally overloads the power outlet or plugs in a malfunctioning electrical appliance. Faulty or damaged wires can also cause the GFCI to trip.
Solution 3: Press 10A Breaker Reset
Like the GFCI, the 10A Breaker Reset button is there on the console for your grounding safety and will break the circuit if one or more modules are connected, amounting to a rating of 10 Amps or more. You’ll need to disconnect the additional modules and press the 10A Breaker Reset key.
Solution 4: Activate DC Module Port
Ensure that the port responsible for providing power to the DC module is always activated when the opener is in use; otherwise, the DC module will stop working. Activate it using the inside keypad.
11. RYOBI Garage Door Opener Not Connecting to WIFI
The opener will disconnect from the WIFI if you make any changes, such as resetting your changing internet providers or resetting your WIFI password. You’ll have to start from the beginning and set the opener’s WIFI connection if you wish to continue using the smartphone app to operate the device.
You’ll know that you need to reconnect the opener to the WIFI and app when it tells you it’s not connected. Remember that you can only test or use the smartphone app if the opener is physically installed.
You should be able to troubleshoot once the app is downloaded correctly onto your phone; ensure that your phone doesn’t have it installed but is kept offline. Phones like iPhones will offload rarely used apps to free up space on your phone. You should press the app icon to re-download it onto your phone if there’s a download cloud next to the app icon.
Solution 1: Reset the WiFi
To reset the opener’s WIFI,
- Open the console lid, which should be on the back of your opener, and press the WIFI button that’s next to the Program key. Holding the WIFI button for five seconds should be enough.
- Release the WIFI button once it syncs with your smartphone app by stopping its green flashing sequence, and prepare to do the following steps on the opener’s app on your smartphone.
- Now, go into the smartphone’s settings and open the WIFI tab like you would when connecting to a new WFI hotspot.
- Scroll down and search for the RYOB_GDO_XXX; the three Xs are just fillers, so don’t look for one that has them and click that connection.
- Your phone might tell you that it’s an unsecured network but don’t worry, you shouldn’t and move on to open the app again.
- In the app, press the three little dots in a horizontal line in the top right of the app’s interface.
- Once you’ve pressed into it, it should open the app’s settings with Notifications at the top. Scroll to the bottom and press the Remove From Account button highlighted in red at the bottom of the screen.
- Confirm that you want to remove the previous account when you get the confirmation popup window.
- Go back into the app once the account has been removed and sign back in if required, and press the menu/account button, which is shown as the three thick vertical lines on the top left of the app’s screen.
- Below Account Settings, you should see the Add Opener button; once you click that button, you should see illustrated instructions on setting up the WIFI. Press next once you’re satisfied with them.
- Once you’ve passed the instructional steps, the page shows all available WIFI hotspots to which openers and apps can connect.
- Select by tapping your new WIFI and enter your password.
- It should show the popup screen that tells you it’s communicating with the opener and then take you to a screen that requires you to name or rename your garage door opener.
- Give your opener a name and press enter or the return key on your phone’s keyboard.
- You’ll Get a confirmation screen telling you you’re all set. Press the arrow button to go back to the app’s Home Hub.
You can now test the app’s functionality and opener with the Up and Down keys on the Home Hub screen. You should receive a timestamped popup notification that your garage door is being opened or closed. You can also go to the app menu’s Activity Log to see when the door was opened and closed.